Community IT Innovators. Established 1993. Serving social mission organizations with integrated technology services you can trust.

CITI has been terrific at problem-solving and moving us along, with not only our little computer problems, but our big moments of crisis. CITI has been delivering wonderful customer service/tech support and we are a very satisfied customer. - Pam Rutter, Web Manager, Project on Government Oversight (POGO)

Featured Option: Managed Services

As an organization matures, it needs to move from an ad-hoc IT management system to a comprehensive IT support plan that is based on a defined Service Level Agreement. Through a Managed Service Agreement - an annual contract - CITI will provide comprehensive network support, including annual IT planning as part of a stable fixed monthly cost. Our responsibility will be to keep the network performing well at all times. In order to meet the requirements above, CITI will draw on resources from our entire team to provide the best possible support.

To inquire whether a Managed Service Agreement would be appropriate for your organization's IT needs, please contact your current CITI point(s) of contact. If you do not know your point(s) of contact, call (202) 234-1678.

Service Options

To begin the relationship with Community IT Innovators (CITI), please contact us! You can send an inquiry through our contact page or call (202) 234-1600, option 3.

Current Clients

If you are interested in additional CITI services you are not currently using, please call your point of contact. If you don't know your point of contact, don't despair - you can call us at (202) 234-1678 and we will help you.

For urgent network or desktop issues: Call (202) 234-TECH (8324). Remote Assist is available during normal business hours to current Infrastructure clients.

For urgent website issues: Email websupport@citidc.com or call (202) 234-1600 x250. Web support is available during normal business hours to current Development clients.

For billing inquiries: Call (202) 234-1600, option 4.

New Clients

Please submit an inquiry through our contact page or call (202) 234-1600, option 3.

For development or strategic consulting services, our staff will talk with you about your needs and budget, and will submit a proposal promptly outlining the CITI process for your project.

For new infrastructure services, the process begins with a thorough technology audit, which will uncover your needs and high priority areas and provide you with planning documentation. Our staff will then work with you to determine the solution that will best meet your technology and budget needs.

CITI employs experts with wide-ranging knowledge in a variety of technology fields, so please contact us to start the conversation on how we can help you achieve your mission efficiently, making the most effective use of the technology tools you already have or need to have!

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